Shipping is one of the most crucial parts of your eCommerce business. Is your business ready with effective and reliable eCommerce shipping solutions?
Did you know that almost half, about 49.7% of people say that free eCommerce shipping is the only reason they shop online? In addition, about 76% of customers will never shop from an online store after a bad shopping experience.
With so much at stake, you as a business should not compromise with eCommerce shipping. Your eCommerce store is amazing, product listings are good, content is great, costs are affordable, and everything seems perfect.
But with just a single issue with shipping, your brand’s reputation might suffer. So, in this blog, we are going to learn about how you can avoid the 5 most common eCommerce shipping mistakes. Let’s explore!
Shipping plays a crucial role in any eCommerce business as it directly impacts customer satisfaction and also your brand’s reputation. In all of this, if your eCommerce shipping solutions are not effective, your business might suffer.
Do you want these common mistakes to lead your business to delays, unexpected costs, and unhappy customers? No! So, here is how you can avoid the five most frequent eCommerce shipping errors.
One of the primary mistakes that businesses commit is misjudging shipping costs. By committing this mistake, you will either overcharge your customers or will have to bear unexpected expenses. This would only lead to poor customer experience or an added cost to your business.
So, what is the solution to this? To tackle this issue effectively, you need to accurately calculate shipping rates. Consider factors such as dimensions, package weight, destination, and also carrier fees.
Make sure that you regularly review your shipping expenses and negotiate with carriers for any bulk discounts which will help you keep your costs in check.
One of the biggest issues that customers complain of when it comes to online shipping is poor packaging quality. As an eCommerce business, understand that insufficient or improper packaging will lead to damaged products.
Especially during transit, you do not want the products to get damaged as that will lead to returns and customer dissatisfaction. As packaging plays a crucial role, there is no way you should be compromising with it.
So, to resolve this issue and ensure that your eCommerce delivery is amazing, choose packaging materials that are appropriate for the particular product’s size, weight, and fragility. Make sure that you invest in protective materials like bubble wrap, packing peanuts, and robust boxes to prevent any sort of damage.
Also, make sure that you test your packaging methods periodically to identify potential weaknesses. It will ensure that your packing quality is always at the top of the industry standards.
